Employee Experience: The Human Factor of your Branded Customer Experience

It is a universal truth that “people are the most valuable asset of any organization”. Yet, few organizations successfully associate their people as an integral part of their total brand system. Those who do, however, create inspiring cultures with highly engaged employees where their employee experience is designed intentionally to reflect what their customers see, hear, and feel every day.

Michael Mattalo, Founder and Managing Partner of Fifth P, will share compelling insights and practical actions you can take to seamlessly connect you employee experience, customer experience, and brand system.
 

Throughout the session, you will learn:

•  Employee experience versus employment branding – what’s the difference
• How brand, customer experience and employee experience connect
• Best practices and examples of great employee experience
• 5 tips you can take away to begin implementing employee experience

Fifth P is The Customer Experience Agency that designs, implements, and measures, solutions that optimize the human interactions that result in more sales, better service, and great experiences.
 

Our e-Roundtables are offered on a complimentary basis exclusively to our members.  Would you like to attend but not a member yet? Join now.
 

NOTE: Dial-in details and web-etiquette guidelines for participants will be emailed on confirmation.
 

Thanks for registering!